FAQ
What if I get my ring size wrong?
If you order the wrong size for your custom engagement ring by accident, most times I can adjust the ring accordingly for just a small fee plus shipping. If it’s a special occasion or a surprise, accommodations will definitely be made!
Can I return an item if it isn’t what I expected or is too different from the image I saw online?
Because each custom engagement ring is created to order, I do my best to showcase every design as accurately as possible. Our extensive design process is intended to prevent errors, but since we source conflict-free, unique diamonds, and other rare stones, I can’t always guarantee an exact match to the photo. I will, however, do everything possible to find the perfect stone for you. You’ll be included in the selection process through detailed photos, videos, or a live FaceTime design consultation. For this reason, there are no returns on customized orders.
Are repairs available?
I would love to be your repairer of choice should something happen; however, it is rare that repairs need to be made.
How long will my order take to arrive?
Ready-to-ship styles only require a small amount of work to prepare for shipping, such as final sizing, polishing, and packaging. This process will take 5–7 days max. Custom engagement ring designs typically have a turnaround of 7–9 weeks for completion from beginning to end. I try to stay as true to your design and desires as possible, so through sourcing the perfect stones, possibly mining from your current or heirloom pieces, or repurposing gold, I want to make sure that your design has the time and attention it deserves. Rushing an order is an option and pricing can be discussed as needed.
What types of metals do you work in?
I am a goldsmith, so all variations of precious metals, all colors of gold are available, as well as platinum and a variety of more unique precious metal alloys.
What types of stones do you work with?
The opportunities are limitless. If you can dream it and I can source it, there is nothing we can’t design together! This includes conflict-free diamonds, unique engagement ring stones, colored and rose-cut diamonds, sapphires, rubies, emeralds, and every precious and semi-precious gemstone.
What if I have my own stones and gold I'd like to use?
I can absolutely use your heirloom pieces in our designs. From melting the gold to mining the stones, repurposing your jewelry into a custom artisan ring is one of my favorite design options! Please contact us first at info@melissatysondesigns.com to get proper shipping and insurance instructions before sending us your heirlooms.
If I purchase a stone, can it be used?
Yes, sourced or provided stones can be used if you'd like. Certification and paperwork will be needed and could require more work in the design process; however, with proper documentation of high-quality unique diamonds or gemstones, equal to the quality I would source or use, this should not be a problem!
Do you charge sales tax?
Sales tax is charged on purchases of rings purchased and shipped to North Carolina customers only.
How will my package be shipped?
All of my unique engagement rings come in a Melissa Tyson Designs jewelry box. Items are shipped, after carefully being packaged, with insurance in nondescript boxes to insure your privacy. Should you need your package shipped elsewhere than your billing address, or need special instructions, please communicate that with me in the design process.
What are your care techniques?
We suggest cleaning your one of a kind engagement rings by using mild dish soap, warm water, and a soft toothbrush. It's also a good idea to have a local jeweler check your prongs or bezel setting once a year. When they are checking to make sure the stone is secure and the setting is in great shape, they usually will do a complimentary steam cleaning. This is like doing a routine oil change on your car; it's a diamond checkup to help maintain your fine jewelry.